Forgot / lost pin code

To request the PIN code of the Carte Bleue, a copy of a valid ID (ID, passport or driver's license) is required. This must be sent by e-mail to along with a copy of the Carte Bleue (card number) with the subject line "Forgot / lost PIN code".


Priority Points/Club

For each of the six tickets purchased with the Carte Bleue, there is a Priority Point, which means that a free product can be purchased at the kiosk in all KITAG CINEMAS (soft drink up to 0.5 l / popcorn medium / ice cream).

The registration for the Priority Club is free and can be done at registration or under MY ACCOUNT - SETTINGS - PRIORITY CLUB. The Priority Points are automatically loaded onto the Carte Bleue. The current score can be viewed under MY ACCOUNT - OVERVIEW.



The Carte Bleue can be loaded under MY ACCOUNT - CARTE BLEUE as well as in all KITAG CINEMAS. The minimum amount is CHF 30.00, the maximum amount CHF 300.00.



In order to block the Carte Bleue and thus to protect against abuse, a theft or loss must be reported to the helpline. The new Carte Bleue can then be picked up at any KITAG CINEMAS Cinema by showing the received e-mail. The first annual fee of CHF 20.00 and any remaining credit will be rebooked directly.


Add to the account

The Carte Bleue can be added to the account under MY ACCOUNT - CARTE BLEUE or in the course of an online booking by entering the card number and the corresponding PIN code.


Annual fee

By paying the annual fee of CHF 20.00, the subscription of the Carte Bleue will be activated. Discounted cinema tickets and concessions can then be purchased. In addition, tickets for KITAG CINEMAS events are unlocked.

Per show, a maximum of 10 tickets can be purchased. For cinema performances in 3D, 4DX, IMAX®, Dolby® Atmos ™ and First Lounge as well as for Premium seats, a surcharge will apply per ticket. The General Terms and Conditions apply.


Balance query

The balance can be seen under MY ACCOUNT - CARTE BLEUE or in all KITAG CINEMAS.